Refund Policy
When an order issue comes up, a clear refund and resolution process helps us address it fairly and without unnecessary back-and-forth.
Please review this policy together with our contact page, delivery policy, and other support resources when they relate to your order.
Policy Details
Order concerns
If there is a concern with an order, reach out promptly with the delivery details and a clear explanation of the issue.
Cancellations and changes
Changes or cancellations are easiest to manage before design work and delivery routing are underway, so early communication matters.
Perishable product considerations
Fresh flowers are perishable, which means timing, product condition, and the nature of the concern all factor into how a resolution is handled.
How we review issues
We look at the order details, timing, delivery circumstances, and the specific concern in order to determine the most appropriate next step.