Substitution Policy
Flower substitutions are sometimes necessary, but they should protect the overall look, value, and feeling of the arrangement rather than dilute it.
Seasonality, weather, shipping interruptions, and major floral holidays can all change exactly which stems are available on a given day. When that happens, we substitute with the goal of preserving the design direction you chose.
That means paying attention to colour story, flower value, shape, and the mood of the arrangement rather than swapping stems at random.
What This Means in Practice
Design stays the priority
We substitute to maintain the overall visual balance and intent of the piece.
Holidays create extra pressure
Valentine's Day, Mother's Day, and Christmas periods can change flower availability quickly.
Trust grows with clarity
Knowing how substitutions work makes it easier to order with confidence during busy times.
Common Questions
Will my arrangement look exactly like a reference photo?
Not always. Flower availability shifts, but the goal is to keep the same spirit, colour direction, and level of value.
Do substitutions reduce quality?
No. Substitutions are meant to preserve quality by using flowers that are fresh and appropriate.
Can I note flowers I do not want used?
Yes. Share any must-avoid flowers or colours when you place the order.
Still Need Help With an Order?
Share the order details, recipient town, and the specific question you need answered. We will review the situation and point you toward the best next step.
